The stronger a team’s communication skills are, the better the outcome: studies have found that highly effective communicators are 32% more likely to meet the goals of a major project. This makes it crucial that we learn how to convey tricky but important messages in good time, with clarity, respect and patience. In this 2-hour session, we discussed
- Bariers for good coomunication in you work environment
- How to ‘tune in’ to (non)verbal signals we are giving to others, and how these may perceived
- Ways to handle difficult conversations and give feedback
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